Shipping policy
Last updated: September 15, 2026
TMED Inc. dba medi SF ships from San Francisco and offers free in-store pickup and free local delivery when those options appear at checkout.
Rates and delivery times
Shipping charges and estimated delivery dates are shown at checkout before you pay. Times are estimates only and are not guaranteed. We are not responsible for delays caused by the carrier, weather, or events outside our control.
United States only. We ship only to addresses in the United States. We do not ship internationally and we do not export these products. Orders with a non-U.S. shipping address will be cancelled and refunded.
When the order leaves us
Once we hand the package to the carrier, title and risk of loss pass to you. Use the tracking number in your confirmation email. A carrier “delivered” scan is evidence of delivery.
Inspect the carton when it arrives. Report shipping damage to us and the carrier within 48 hours, with photos of the outer carton and the product, at buyonline@medisf.com.
Local delivery
Local delivery is offered only when that option appears at checkout. It is not available on every order.
Service area. Local delivery is limited to the ZIP codes we have set up for this service. If your address is in one of those ZIP codes, the local-delivery option can appear at checkout. If it does not appear, your ZIP code is outside the current delivery area — choose shipping or in-store pickup instead.
Stock and timing. Local delivery is available only for items in stock at the Van Ness store. When offered, we typically deliver the same evening after store hours or the next morning before the store opens. We will contact you when we are on the way and to confirm a delivery window.
Checkout. Eligibility and any order minimum are confirmed at checkout from the shipping address you enter. Local delivery may not appear if you check out with Apple Pay, Google Pay, or PayPal. Use Shop Pay or enter your address at regular checkout to see local delivery when you qualify.
If local delivery does not appear, the address may be outside the delivery area, the items may not be in store stock, or the order may not meet the minimum. Use shipping or pickup when those options are available.
Pickup at medi SF Van Ness
Free in-store pickup is offered at checkout only when every item in the order is in stock at our Van Ness store. If an item is not in stock at the store, pickup will not appear and the order can be shipped instead.
medi SF · 2525 Van Ness Ave, Unit 1, San Francisco, CA 94109 · (415) 740-8880
Orders selected for pickup are usually ready in about 2 hours during store hours. We will email you when the order is ready at the counter.
Your order is ready for pickup at medi SF, 2525 Van Ness Ave, Unit 1, during store hours. Please bring your confirmation email when you come to collect your order.
If someone else is collecting the order, they should bring the order confirmation. A photo ID is not required. We do not photocopy or photograph identification.
You may open the pickup bag at the counter to look at the unused item. If the garment is pulled onto the body at pickup, it is treated as an in-store sale and cannot be returned. See our Refund policy.
Wrong address
Please check the shipping address before you pay. We are not responsible for packages sent to an address you entered incorrectly. Extra carrier fees to redirect a package are paid by you.
Returns
Do not ship a return until we approve it. See our Refund policy and email buyonline@medisf.com.
Contact
Email: buyonline@medisf.com
Phone: (415) 740-8880