Last updated: September 12, 2026

This is the short policy shown at checkout. Full details are in our Terms of Service.

We sell and ship only within the United States. We do not accept international orders.

Online orders (medisf.com)

You have 20 days from delivery to request a return or exchange of an unused item.

medi products do not come in a factory-sealed retail box. You may open the shipping carton, take the item out, and inspect color, knit, labels, and size tags.

You may look. You may not put it on.
If the garment or support has been pulled onto the body — even for a few minutes — it cannot be returned (hygiene).

Unused online returns must have tags attached and no odor, lotion, or wear.

Email buyonline@medisf.com before you ship anything back. Return shipping is paid by you unless we sent the wrong item or a defective unused item.

In-store purchases (Van Ness)

Sales paid at the medi SF register are final.

We measure and advise before you pay. We do not accept change-of-mind, size, color, or compression returns on in-store sales.

Pickup

If you buy online and only pick up — and you do not try the item on in the store — the online 20-day unused rule applies.
If you try it on at pickup, it is treated as an in-store sale and cannot be returned.

We still fix shop errors and defects

Contact us within 7 days if we sent or handed you the wrong item, or if an unused item has a manufacturer defect.
Report shipping damage within 48 hours with photos of the carton.

We cannot accept

•          Items tried on the body

•          In-store change-of-mind returns

•          Custom or special-order items

•          Items marked final sale

•          Returns requested after 20 days (online)

•          Refunds because an FSA/HSA plan declined reimbursement

Approved refunds go to the original payment method. Shipping fees are not refunded except when the error was ours.

buyonline@medisf.com
medi SF — 2525 Van Ness Ave, Unit 1, San Francisco, CA 94109
(415) 740-8880